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Frequently Asked Questions (FAQs)

Quick Help

Click on the appropriate button below for the type of question you have and then fill out and submit the Quick Help form. We will respond as soon as possible to your query.



Support, Domains & More

Why Us

Q. What is special about Web Start Today websites?
A. We provide small business solutions by creating affordable websites that add value to your business. Our Website Builder couldn’t be easier to use. In just a few minutes you can create your website and take it live.

Our experienced website developers incorporate cutting-edge technology, attractive design and well-researched content specifically meant for a wide variety of industries. Our content engages visitors, compelling them to spend more time on your website while strengthening your professional credibility.


Q. What do I get with my Do It Yourself Website?
A. Your Do It Yourself Website includes a stellar, industry-specific design along with search-engine-friendly content that will help capture the attention of your target audience. Not only do we provide free E-learning courses to help you improve and promote your website, but we show you how to utilize vital tools like performance monitoring with Google Analytics and E-mail addresses with your domain name to increase brand visibility. You also get a Content Management System to easily modify your website and secure web hosting, monitored 24/7.

Best of all, you get a private workspace and plenty of time to thoroughly explore your options – free of charge. You don’t pay a penny until you are ready to launch your website.

If you select the yearly or a longer billing plan, the purchase or transfer of your domain name is included for the first year at no charge. You are responsible for future renewal charges.

Ordering & Billing

Q. Can I really create and publish a website for free?
A. Yes, you can on a shared domain ( For the first year, there is absolutely no charge. Thereafter, you would need to select a billing plan – monthly, quarterly, half yearly or yearly. If you wish to publish your website on your own domain name, then you must select one of the billing plans before making your site live.


Q. What methods of payment do you accept?
A. We accept Visa, Mastercard, American Express and Discover. We presently source the payment gateway from Our payment gateway will preserve your payment information to charge your account for recurring payments when they become due.


Q. How do I order?
A. Create an account by entering some basic information on the page. You can then begin designing your dream website with our intuitive, user-friendly Content Management System (CMS). When you’re ready to publish, register a unique domain name or use a Web Start Today-shared URL. You will then need to enter your credit card information and choose a billing plan—monthly, quarterly, half-yearly, yearly or longer. The longer the term, the greater the savings.


Q. How do I know that my information is secure?
A. Web Start Today understands your need to protect yourself from identity theft. All our payment pages are secured using industry standard SSL certificates issued by leading companies in this field. We do not store your credit cards numbers. This information is maintained in the safety of our payment gateway provider, For more information, see our Privacy Policy.


Q. What if there is a problem or error with my billing statement?
A. If you notice any problems or issues with your billing, please let us know within 30 days of it first appearing on your account statement. After 30 days, we may have difficulty resolving your payment dispute. The best way to notify us is by opening a support ticket through the .


Q. Why do you need my personal information before I pay?
A. Our ordering procedure is one of several security measures in place to protect against the loss, misuse and alteration of the information entrusted to us by our clients. We will not proceed with order requests or changes to your account without proper identification.


Q. Can I cancel my website subscription?
A. Yes. You can choose to cancel your website anytime. Before we can process a cancellation request, you must submit a completed Cancellation Form available through the . As soon as the cancellation process of the website is completed, your content will be removed from our servers at the data center.

Cancellation requests should be made 30 days before the next payment is due. Fees for all services rendered until the date of cancellation of a subscription will be due before effecting cancellation. If you have paid for your subscription in advance, we will adjust the fee owed and refund the balance to you within 30 days of cancellation.


Q. Do you offer refunds?
A. Yes. Your satisfaction is 100% guaranteed. If you have paid for your subscription in advance, we will adjust the fee owed and refund the balance to you within 30 days of cancellation. Please be sure to read our Customer Agreement for all details and charges involved.


Q. I don’t have much web experience. Can I really do it myself?
A. Absolutely. We understand that our customers aren’t the typical “computer geek,” so we developed a Content Management System (CMS) that is very user-friendly but still incredibly powerful. You’ll grasp the basics quickly without having to pore over features the average person will never need. We also give you step-by-step instructions for adding many useful features such as tools to monitor and increase your website’s effectiveness.

If you’re not comfortable using the CMS just yet, or don’t have the time, you can always choose to “Go Pro” and have one of our experienced webmasters build the site for you for an additional charge.


Q. How long will it take me to create my website?
A. It depends on how much time you want to spend initially and long term. Your first draft could take as little as five minutes to create – just choose your design, personalize the content, plug in your company name and logo, and you’re ready to publish. Then, when you have a few minutes to spare, you can go back and edit the text and images using the Content Management System.


Q. How do I edit/update my website?
A. You can update your website instantly as frequently as you wish. Through the , we provide you with an intuitive, easy-to-use Content Management System to customize your website. The CMS can be accessed from any computer to:

  • Update your web pages and create new ones
  • Include pictures, images, video and audio
  • Edit global metatags for search engine optimization
  • Preview the look and feel of your changes before you make them live on your website


Q. Do I own my website once it’s been published?
A. You own the content (text and images) you provided when creating or maintaining your website. Web Start Today always retains ownership of all content, designs, images, etc., that we provided. You have a right to the use of the default content we include on your website as long as your website is hosted and managed by Web Start Today. Read more about Proprietary Rights to Client Content in our Customer Agreement.


Q. Can I take my website to another hosting service?
A. No. Web Start Today websites are specifically designed and optimized for our web hosting services and cannot be moved to another hosting server. However, you can take all the content you supplied or added on your own and create another website with this content elsewhere. Or, we can extract it for you for a nominal fee. As stated in our Customer Agreement, Web Start Today always retains ownership of all content, designs, images, etc., that we provided.


Q. How do I know if my website is adding value to my business?
A. We recommend you register your website with Google Analytics and give you clear, easy to follow instructions to do so. Google Analytics is a web tracking software that records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and where visitors are located by country, state, county, and even city. It also helps you to find out what specific pages draw the most attention or cause people to leave, as well as set up detailed sales and lead funnels to see what works best for your business model.


Q. How do I contact Web Start Today?
A.Feel free to get in touch with us at This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it. for technical support, billing and sales inquiries. You should always include your Project ID and website URL in all your communication in order to ensure timely resolution.

Our support teams can be accessed in a variety of ways online:

  • Web Start Today Portal: Log in to your account via the and submit a support ticket for easy, expedited assistance We recommend this method because it allows both you and us to track the resolution of your issue.
  • Live Support: Click the Live Support button in the upper right corner of all pages on


Q. What are “Google Apps” and how will they help me generate business?
A. Your website can be configured with new and improved software applications from Google. Developed particularly for small businesses, these services help you handle an increasing volume of information, communicate, share and collaborate with customers, partners and even vendors. We give you step-by-step instructions on how to add some of these highly relevant and useful features to your website.


Q. How do I get my website listed on Google and other search engines?
A.You get well-researched, search-engine-friendly content that’s targeted to your specific industry and sitemaps that search engines and visitors both find easy to digest and understand. We provide user-friendly instructions and tools to help you submit your website to search engines and local business directories.

Despite what some say, there is no magical SEO solution and no instant guarantee of a first-page ranking on Google or any other search engine. At launch, your website is fully prepared with search-engine-friendly content and metatags – keywords, page titles and description – and html markup already in place. However, the time taken to get listed on search engines depends on the specific practices adopted by the search engines.


Q. How do I continue enhancing my website and online presence?
A. At Web Start Today, we’ve given your business the best start possible and put you further down the road than most website design companies. We also offer free E-learning courses to our customers through the to help you improve and promote your website. A little knowledge goes a long way to ensuring your website adds value to your business. Available 24/7, the training can be taken whenever you have a few minutes to spare.

Web Start Today wants you to succeed and maximize your online investment. We continue to share ways to get the most out of your website and grow your business through the Internet on our Blog, which is chock full of helpful tips and advice.


Q. What if I need technical support for my website?
A. To receive technical support, you can log into your account via the anytime and submit a support ticket for easy, expedited assistance. While we do not offer phone support at this time, we do offer Live Chat via a link on top of all pages on


Q. If I already have a domain name and E-mail addresses with it, can they be used with my Web Start Today website?
A. Yes and yes. Whether you're buying a new domain name or transferring an existing one, the helps you establish and maintain your online presence without hassles. We offer user-friendly instructions for configuring your E-mail and managing your domain through the .


Q. Which browsers are supported for Web Start Today websites?
A. Our websites are best viewed in Internet Explorer 7.x, 8.x, Firefox 2.x, 3.x, Google Chrome 5.x, and Safari 5.x.


Q. Do I need any special programs or settings on my computer to use the Content Management System?
A. No. Our Content Management System (CMS) is only dependent on the version of your internet browser. The latest version of our CMS is best viewed in Internet Explorer 7.x, 8.x, Firefox 2.x, 3.x, Google Chrome 5.x, and Safari 5.x.


Q. Can my website be viewed on a mobile device?
A. When you search the web on your phone or mobile device, you’ll notice that some websites are viewed in special mobile browsers that make navigation easier and text more legible. While standard Web Start Today websites can be accessed on mobile devices, they are not optimized for mobile browsing.


Q. Can I take down my website temporarily?
A. Yes. If you need to take down your website after it’s been made live, log in to the and go to “My Domains.” You will continue to be charged regular monthly fees as long as we are hosting your website on our servers, even if you have chosen to take it down temporarily.

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